Firing customers? That seems a very foreign concept to most business owners who are desperately trying to find new customers and new business. However not firing problem customers is likely costing you huge amounts of time, money and aggravation. The most common tag line is “The customer is always right.” Buts is that always true? Is there a time that the customer is not right? Is there a time that we want to kiss the problem customer goodbye?
Join us for an enlightening conversation where our panel will help us with dealing with problem customers!
Our panel will include:
Theresa Bethune, Owner, Freedom Broadband and InfoPathways
Shawn Franklin, Director of Customer Relations, Tevis Energy
Bridget Krautwurst, Director, Regulatory & Patient Relations, Carroll Hospital Center
Oleg Tarkovsky, Division Director Clinical Services at Mosaic Community Services Inc. (Sheppard Pratt Health System) and adjunct Professor of Psychology at Towson University
Networking and Refreshments 8 – 8:15 AM
Educational Seminar Begins at 8:15 AM
Free for CTC members, $10 for non-members.