All posts by : admin

January 11, 2024, the Federal Communications Commission (FCC) released an Order informing that the Affordable Connectivity Program (ACP) is expected to end Spring 2024.

In 2021, Congress established the Affordable Connectivity Program in the Bipartisan Infrastructure Law and appropriated $14.2 billion for the program. The FCC was tasked to develop and implement the ACP as well as ACP outreach and awareness activities.

Since its implementation, over 22.5 million households nationwide, and more than 279,909 households across Maryland – 1 in 8 households – have utilized the program’s monthly $30-75 discount on internet service. District 2, comprised of parts of Carroll and Baltimore counties and small portions of the Baltimore city, has 30,153 households enrolled – 10% of all households.

The program is projected to run out of funding by April 2024. If this forecast is correct and no additional funding from Congress is received, we expect to see a statement from the FCC in March 2024, announcing the last fully funded month of the ACP.

Consumers must enroll in the program by February 7, 2024, 11:59 EST. Enrollment consists of ACP approval and enrollment with an internet company, so potential consumers should not delay in starting the process as it needs to go through FCC approval and internet service provider initiation.

All households enrolled in the ACP will continue to receive the benefit on their internet service until ACP funding. During the wind-down period, ACP households will receive notices from their internet company about the status and the impact of the ACP benefit ending:

• • Notification 1: Late January 2024, consumers will be updated about the possibility of ACP’s end and the potential bill impact.
  • Notification 2: Fifteen days after FCC announces the last fully funded month of the ACP, consumers will be told of the ACP’s ending, date of the last bill ACP will be applied, cost of the bill without the ACP discount, and information about changing or stopping service.
  • Notification 3: During the customer’s last bill or last billing cycle with ACP benefit, consumers will be reminded of the ACP’s ending, date of the last bill ACP will be applied, cost of the bill without the ACP discount, and information about changing or stopping service.

Internet service providers and U.S. Senators and Representatives are advocating for the continuation of internet service discounts to eligible households.

“Congress should continue to fund the ACP because Internet access has become essential to modern life, and one’s economic situation should not dictate whether or not they can participate in today’s economy,” said Kevin Brown of Quantum Internet and Telephone, a local family owned and operated Internet and telephone service provider based in Manchester, MD.

U.S. Senators Peter Welch (D-Vt.), JD Vance (R-Ohio), Jacky Rosen (D-Nev.), and Kevin Cramer (R-N.D.) and U.S. Representatives Yvette D. Clarke (NY-09) and Brian Fitzpatrick (PA-01)  led their colleagues in the bicameral, bipartisan introduction of the Affordable Connectivity Program Extension Act (H.R.6929 / S.3565). The legislation would provide $7 billion for the ACP.

Digital equity organizations are showcasing the impact of ACP in hopes of displaying to legislators the power of the program for workforce development, community connection, and individual involvement in all sectors of life.

ACP Alternatives

Folks can also explore Lifeline, a federal program that helps limited income consumers pay for their telephone and internet services by providing a monthly discount. The cost of the program is shared by all telephone customers. In Maryland the program is called Tel-Life. You will sign up through a Lifeline provider company directly. Many companies advertise their Lifeline services, or you may find a list at www.lifelinesupport.org. When you sign up for Lifeline, you will need to provide full legal name, date of birth, last four digits of Social Security number, and address.

ACP Wind-Down Resources:

ACP Wind-Down Fact Sheet
ACP Wind-Down FAQ

Programa de Descuentos para Internet (ACP) hoja informativa sobre el fin del programa

What internet plan is right for you?

OSB has released the Maryland State Digital Equity Plan- DRAFT, and is requesting comments emailed through December 2, 2023.

The Baltimore Digital Equity Coalition (BDEC) has created an awesome share spreadsheet OSB- Public Comment Collection Spreadsheet where you can enter comments and see the comments of others by section of the plan.

Key portions of the Maryland Digital Equity Plan:

Pg 1-5 Section 1.1 and 1.2: Digital Equity Principles and Barriers (see also Table 1 – covered populations – the state is going to organizing funding around reaching these groups)

Pg. 6-10 Section 1.5: Implementation Plan

Pg 16-18 Section 2.3.1: Strategies for overcoming barriers

Pg 18-30  Section 2.2.3: Objections and performance indicators.  NOTE:  OSB has listed statewide percentages for each metric, but not provided any baseline numbers to the total improvements in each area, no breakdown by county, and are using data sources that aren’t very granular.  And for almost all categories, the plan says the state has a very small digital equity problem.

Pg 32-44 Section 3.1.3:  Chart of existing digital equity assets (i.e., programs and organizations) by covered population – if you provide digital equity services, make sure you are in here

Pg 48-54 Section 3.1.3: Chart of digital equity programs (if you run a large digital equity program, make sure you are in here)

Pg 63-76 Section 3.2: Chart listing the obstacles by covered population to achieving: broadband availability, broadband adoption, digital skills, online security, and device adoption.

Pg 69 Section 3.2.1 Covered Populations:  The state seems to be stating that they couldn’t find reliable sources of data for Individuals with Language Barriers and Individuals Who Have Low Levels of Literacy, so they aren’t going to speculate.  But it’s not clear whether in the charts that follow, the State is capturing the digital equity gap for these populations.

Pg 78-98 Please skim these charts.  There are people with skills in statistical analysis who will be weighing in on the Plan.  But look at the tables – in most cases the Plan is stating there is 20% gap or less between the covered populations and the rest of the state, i.e., that where 95% of the state has a specific type of digital service/device, 70% to 80% of covered populations have that same service. For example, see Table 33 on page 97 states the percentage of people have a computer or desktop by covered area:

• 92% of higher income compared to 65.7% of lower income people -26.3% differential)
• 89.7% of White compared to 85% of minorities (-4.7% differential)
• 89.1% of people without disabilities compared to 73.7% of people with disabilities (15.4% differential)
• 87.8% for people with English proficiency and 81.2% for English learners (-6.6% differential)

If, in your experience, the groups you serve do not have access to digital equity services and devices at these levels, the State needs to hear from you.

Also, compare the above data with Table 35, 36, and 37 on pages 154-158.  These tables provide a breakdown of the number of computers by household by income, race/ethnicity, and at-risk status.

Pg 171 Table 41: Confidence using the internet by household income.  There is a similar chart by age on pg 180, but no corresponding charts by race/ethnicity, language barriers, or education level.

Join us for the MDEC Listening session with the State and provide that feedback.  If you have time, make comments in the shared spreadsheet provided by BDEC as well. Click here to join the MDEC or share with others.

Where are we going? And, who is taking us there?

We announced Jack and Diana joining the CTIC Team – two digital navigators with the American Connection Corps. What does a digital navigator do, you might be wondering? A digital navigator is a trusted guide who plays a crucial role in assisting community members in internet adoption and the use of computing devices, building relationships with partners and organizations and emphasizing the strengths of the community in the process.

Jack and Diana are here to help community members acquire affordable internet access, obtain suitable devices, and develop digital skills and intentional relationships with technology – digital inclusion work. Well-versed with digital equity resources, they empower individuals to leverage technology towards their ambitions.

Our digital navigators will be working on an asset map with digital inclusion resources in Carroll County. This asset map will include the digital inclusion programs the Carroll Technology and Innovation Council is developing, along with the work of our partners. Any organization can be orient their work towards digital equity as resource access and online collaboration can progress many goals.

On a typical day, our digital navigators can work on a variety of tasks including

• Planning or delivering instruction at a Senior Planet event
  • In partnership with the University of Maryland Extension, we work in collaboration with Senior Planet to deliver workshops, lectures, and courses that progress the unique goals and ambitions of participants.
  • Senior Planet programs are designed around five impact areas: financial security, social engagement, creative expression, health and wellness, and civic participation. These areas represent opportunities in the lives of older adults where technology can have a transformative effect. In essence, the programming invites participants to learn through technology – instead of just having them learn technology for its own merit and without relevant applications integrated into the instruction.
• Communicating with a Veteran as part of the Veterans Transition to Technology program
  • The Veterans Transition to Technology programming is designed to assist in digital equity and inclusion efforts in Maryland by addressing the challenges our veterans face when seeking work and support. We provide them with the technology, training, and partnership needed to successfully navigate an increasingly digital world.
• Attending a digital equity training session
• Researching a blog or building digital equity resources
• Creating or attending device distribution events
• Planning community action days
  • Mark those calendars for upcoming Electronic Waste Management events
    • Dec 4 – McDaniel College
    • Jan 13 – Carroll County location beyond Westminster, TBD

Digital Navigators are vital in our community to keep all community members connected. Connect with Diana at diana@carrolltechcouncil.org or jack@carrolltechcouncil.org today!

Word Bank:

Digital equity is when all individuals and communities have the information technology capacity needed for full participation in our society.

The digital divide is what prevents interactions among and between communities and prevents participation and opportunity in all areas of life.

Digital inclusion refers to the intentional activities and investments that work to reduce and eliminate historical, institutional, and structural barriers to access and use of technology for all individuals and communities.

Why is DIW Important? 

Digital Inclusion Week is October 2-6, 2023 – the eighth annual week of awareness, recognition, and celebration. With support from National Digital Inclusion Alliance (NDIA), hundreds of companies, organizations, and individuals across the country participated in special events and campaigns to promote and increase digital equity in their communities.  

With the growth of the digital inclusion field and abundance of community excitement, 2023 will be a record-breaking year for Digital Inclusion Week. Organizations, advocates, and other digital inclusion supporters across the country used DIW to highlight solutions for affordable internet access, appropriate devices for all, and digital skills programs.  

Why pay attention to DIW now?

At its core, digital inclusion is about creating a society where every individual can fully participate in the digital world. It is a journey toward equality, access, empowerment, and a brighter future.

It’s also about acknowledging the hundreds of households in Maryland who do not have a foundational tool for internet connectivity – a wireline high-speed internet subscription for their home. It will take engaging in the statewide broadband planning process, creating partnerships focused digital inclusion and network deployment, increasing public awareness of internet service affordability programs, and equipping users everywhere with digital skills.

There has never been a more important time to work together on this issue. We hope your exposure to Digital Inclusion Week this year was an opportunity to explore digital equity and contribute your expertise and energy to organizations in your community working to bridge the digital divide.

What does Carroll Tech do to uphold the DIW values?  

Across Carroll County, CTIC is working to close the digital divide and make technology available to everyone. Through programs like Techworks, for years, the CTIC has been provided the devices necessary to operate in a world becoming technologically centric. Sometimes compared to water, having quality supply and access to internet is essential to full participation in all sectors of life (dive into the digital equity impact). By engaging in national initiatives like the Affordable Connectivity Program and continuing to provide veterans with laptops, the CTIC will equip people with the connections they need to get online with confidence in their skills and their internet connection. 

Making this technology available is just the first step. The CTIC will continue to provide job training and pathways to certification and workshops empowering community members how to use and apply these devices to their ambitions and interest. Through programs like Senior Planet, the CTIC is offering solutions to the digital divide.  

Thank you for participating in Digital Inclusion Week with us! We’re excited to share with you what we worked on this week and year soon. Happy DIW 2023!

This blog was written in part by Jack Bayne, our new American Connection Corps Fellow and Digital Navigator. Digital Navigators are individuals who address the whole digital inclusion process: home connectivity, devices, digital skills, helpline, connections with community members through repeated interactions. He will be pivotal in delivering our Digital Programming. 

In Carroll County, MD and beyond, a gap persists between those who have affordable access to technology, digital skills, and support to engage online – and those who do not. This disparity is referred to as the digital divide. As our world becomes increasingly digital, reliable access to technology becomes as essential to connection as roads and forms of transportation. Technology access is how we get people to where things are happening – it’s being able to use ticketing applications to go to a sporting event, confidently being able to use person-to-person payment to send money to family internationally, having a personal device to take a certification test for the job you want or the ability to stream the movie that makes you feel something special. The digital divide prevents interactions among and between communities and prevents participation and opportunity in all areas of life. 

We envision a world where economic development is supported by digital skills and technology access; where people can participate in their communities; where individuals can secure and contribute meaningful information. This is digital equity, when all individuals and communities have the information technology capacity needed for full participation in our society.   

How will this happen? Well, that’s where the work comes in: digital inclusion. This refers to the activities necessary to ensure communities have access to and use of Information and Communication Technologies (ICTs). This includes: 

• Affordable, robust broadband internet service; 
• Internet-enabled devices that meet the needs of the user; 
• Access to digital literacy training; 
• Quality technical support; 
• Applications and online content designed to enable and encourage self-sufficiency, participation, and collaboration.  

The Carroll Technology and Innovation Council is supporting a digitally equitable and prosperous future with programs including the Veterans Transition to Tech program, offering of Senior Planet courses, and device distribution events.

The Veterans Transition to Technology programming is designed to assist in digital equity and inclusion efforts in Maryland by addressing the challenges our veterans face when seeking work and support. With this program, the CTIC provides software and hardware at no cost, workforce training through our partnerships, and digital literacy through our online platform. The success of this program and veterans in the work force begins with hardware.  

The Senior Planet programs we deliver are designed around five impact areas: financial security, social engagement, creative expression, health and wellness, and civic participation. These areas represent opportunities in the lives of older adults where technology can have a transformative effect. In essence, the programming invites participants to learn through technology – instead of just having them learn technology for its own merit and without relevant applications integrated into the instruction.

We have put devices in the hands of hundreds of individuals throughout the state of Maryland, and we will continue to create more opportunities for our communities to access technology – stay tuned!

Want to know how digital equity will improve the work your organization is doing? Email molly@carrolltechcouncil.org to find out, and to learn how we can collaborate to support your organization’s work.